Refund and Returns Policy

Overview

Effective Date: [Insert Date]
Website: https://faymn.com

At faymn.com, we strive to deliver high-quality digital marketing and advertising services tailored to your business goals. Due to the nature of our services, which involve time, strategy, and digital tools, we maintain a strict refund policy as outlined below.

1. General Policy

All payments made to faymn.com for services are non-refundable once the work has started, campaigns have been launched, or deliverables have been shared. This includes, but is not limited to:

Paid ad campaign setups and management (Google, Facebook, Instagram, etc.)
Lead generation services
Social media marketing
Branding and strategy work
Software tools or automation solutions

2. No Guarantee of Results

Digital marketing results can vary based on multiple factors such as competition, market behavior, budget, audience response, and external platform changes. While we aim to achieve the best possible outcomes, we do not guarantee specific results, and refunds will not be issued based on performance dissatisfaction.

3. Service Cancellation

If you wish to cancel a service:

You must notify us in writing at [email protected].
If the project has not started, we may provide a partial refund after deducting administrative or processing fees.
No refunds are provided once work has commenced or ads have been deployed.

4. Lead Packages

Lead packages (for real estate, travel, insurance, etc.) once delivered—whether partially or fully—are non-refundable. Quality assurance is performed before delivery, and feedback is welcomed to improve future campaigns.

5. Subscription Services

For monthly or recurring subscriptions (if applicable):

You may cancel at any time before the next billing cycle.
No partial refunds are offered for unused service periods.

6. Dispute Resolution

If you believe there has been a billing or service error, please contact us within 7 days of the issue. We will investigate and respond within 3–5 business days.

Contact Us
For refund-related queries:
Email: [email protected]
Phone: +91 9990091384

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.